Refund policy

At MinaJay.com, we strive to ensure your satisfaction with every purchase. Here's our return and exchange policy:

- Time Frame:

  - We accept returns and exchanges within 1 month of receiving your order.

  - Please initiate the process by sending an email to Info@minajay.com within this timeframe.

- Condition of Items:

  - To be eligible for return or exchange, the product must be unused, undamaged, and in its original packaging.

- Custom Size Made Clothes:

  - For custom-sized garments, we don't accept returns. However, we are happy to adjust the fitting if needed.

  - If the provided size is incorrect, additional charges may apply after confirmation with the customer.

- Return Process:

  - Contact our customer support via email at Info@minajay.com to initiate the return or exchange process.

  - Provide your order number, details of the item you wish to return or exchange, and the reason for the request.

- Confirmation and Charges:

  - For size-related adjustments, we may confirm details with you before proceeding.

We appreciate your understanding and cooperation in adhering to our return and exchange policy. Our goal is to ensure your satisfaction with your shopping experience at Minajay.com. If you have any questions, feel free to reach out to our customer support team.

Thank you for choosing us for your fashion needs!