Privacy policy


  • Q: What if I have allergies to certain fabrics or materials used in the clothing?
    • A: Our product descriptions include detailed information about materials used. It's the customer's responsibility to review this information and make informed decisions. We are not responsible for any allergic reactions.
  • Q: My order didn't arrive. What should I do?
    • A: If your order doesn't arrive and our shop provides documentation of shipment to the carrier, it becomes the carrier's responsibility. We recommend contacting the carrier directly to follow up on your package.
  • Q: Can I return or exchange items if I'm dissatisfied?
    • A: We accept returns and exchanges within 1 month of receiving your order. However, please review our return policy for eligibility criteria. Custom-sized garments are not eligible for return.
  • Q: What if I provide the wrong size for custom-made clothing?
    • A: If the customer provides the wrong size for custom-made items, additional charges may apply after confirmation with the customer. We encourage double-checking sizes before placing an order.
  • Q: Do you offer international shipping?
    • A: Yes, we do offer international shipping. Please be aware that international orders may be subject to shipping charges based on the chosen carrier during checkout.
  • Q: How can I contact customer support?
    • A: For any inquiries or assistance, please contact our customer support team via email at info@minajay.com
  • Q: Is there a warranty on your products?
    • A: Our products are crafted with care, but we do not offer a warranty. Please refer to our return policy for information on returns and exchanges.
  • Q: What if I experience delays in receiving my order?
    • A: While we strive to meet delivery timelines, external factors may cause delays. We are not responsible for such delays and recommend reaching out to the carrier for further information.

Please review our terms and conditions for a comprehensive understanding. We appreciate your understanding and cooperation. Thank you for choosing Minajay.com !